Privacy policy

Last Updated: September 7, 2026

Cozy Frames ("Cozy Frames", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains how we collect, use and protect information when you visit or make a purchase from our Shopify store.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information necessary to process your order
  • Information you voluntarily provide when contacting us
  • Website usage and device information where collected through cookies or similar technologies

We do not intentionally collect information that is not necessary for operating our business and providing our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Communicate with you regarding your purchase
  • Respond to customer support requests
  • Improve our products, website and customer experience
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Cozy Frames does not ordinarily store your complete debit card, credit card, UPI or other payment credentials on its own systems. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.

4. Sharing of Information

We may share necessary information with trusted service providers involved in operating our business, including:

  • Shopify and technology/service providers
  • Payment processors
  • Shipping and courier partners
  • Website and analytics service providers
  • Customer support or operational service providers

We only share information where reasonably necessary to provide our services, process your order, operate our business or comply with applicable law.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other Shopify-related services.

These third parties may process information according to their own privacy policies and terms.

8. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send updates, offers or other marketing communications.

You may request to stop receiving promotional communications at any time.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business records, resolve disputes and comply with applicable legal requirements.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.

For privacy-related requests, please contact us at:

Email: cozyframes11@gmail.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Cozy Frames
Pune, Maharashtra, India
Email: cozyframes11@gmail.com