Shipping policy
Last Updated: September 7, 2026
Cozy Frames is a Pune-based brand delivering frames across Pan India.
1. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
The final shipping charge shown at checkout shall apply to your order.
2. Delivery Timeline
Estimated delivery information will be displayed during checkout based on the shipping address and available delivery service.
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier availability
- PIN code
- Weather conditions
- Public holidays
- Peak sale periods
- Unforeseen logistical circumstances
Remote and certain non-serviceable locations may require additional delivery time.
3. Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
Before dispatch, products undergo our quality-check process and are carefully packaged for transportation.
4. Shipping & Delivery Information
The shipping method, applicable shipping charges and estimated delivery information provided during checkout shall be considered the applicable shipping information for your order.
Customers are requested to carefully review their shipping details before completing checkout.
5. Incorrect Address or Contact Information
Please ensure that your name, mobile number, PIN code and complete shipping address are correct at the time of placing your order.
Cozy Frames is not responsible for delivery failures or delays caused by incorrect or incomplete customer-provided information.
6. Delayed Delivery
Although we work with our courier partners to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control.
If your order is delayed, please contact us at cozyframes11@gmail.com with your Order ID so that we can assist you.
7. Delivery Attempts
Courier partners may make multiple delivery attempts according to their operational policies.
Customers are requested to remain available at the provided delivery address and ensure that the courier partner can contact them when required.
8. Damaged Package
We take quality control and packaging seriously and carefully prepare orders before dispatch.
If you notice visible damage to the outer package at the time of delivery, please document the condition with photographs/video where possible and contact us promptly at cozyframes11@gmail.com with your Order ID and relevant details.
Any request relating to transit damage will be reviewed based on the available information and applicable policy.
9. Contact
For shipping-related questions:
Email: cozyframes11@gmail.com
Cozy Frames
Pune, Maharashtra, India