Refund policy

Last Updated: September 7, 2026

At Cozy Frames, every product goes through a quality-check process before dispatch and is packed carefully to reduce the possibility of damage during transportation.

Because of this quality-control and packaging process, we generally do not accept cancellation, return or refund requests due to change of mind, personal preference, incorrect selection or similar reasons.

1. Order Cancellation

Once an order has been confirmed and enters processing, cancellation may not be possible.

If you wish to request cancellation, please contact us as soon as possible at:

cozyframes11@gmail.com

We will check the status of the order and determine whether cancellation is still possible.

Once an order has been processed, packed or dispatched, cancellation may no longer be available.

2. Returns & Refunds

We generally do not accept returns or refunds for:

  • Change of mind
  • Personal preference
  • Incorrect size or design selected by the customer
  • Ordering by mistake
  • No longer requiring the product
  • Minor variations in colour or appearance caused by screen/device settings
  • Delays caused by courier operations or circumstances outside our reasonable control

3. Quality Check

Every product is checked by our quality-control team before it is packed and dispatched.

We take reasonable care to ensure that products are properly prepared and securely packaged before shipment.

4. Transit Damage or Product Issue

In the unlikely event that your order arrives with a significant issue attributable to transit damage or a product defect, please contact us promptly at cozyframes11@gmail.com with:

  • Order ID
  • Photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Our team will review the matter and determine the appropriate resolution based on the circumstances and applicable law.

5. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in your account may depend on the payment gateway or financial institution.

6. Important Note

Our policies are intended to protect the quality and integrity of our products while providing customers with a clear purchasing experience.

Nothing in this policy is intended to exclude or restrict any consumer rights, guarantees or remedies that cannot legally be excluded under applicable Indian law.

7. Contact Us

For cancellation, return or refund-related queries:

Cozy Frames
Pune, Maharashtra, India
Email: cozyframes11@gmail.com

Please include your Order ID in all order-related communications.